Shop policies – ColibriGifts
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Shop policies

We created this shop because we wanted to make high-quality, beautiful, exclusive and unique products for our buyers. All materials, which we use, is high-quality, safe and durable. We value every customer! :)

✔All items will be carefully packaged and sent within 3-5 business days after payment is received!
(Some items may need more time. If processing time is more than 10 days - you will find it in item description).

✔ If you have ordered something new or made a personal request, we need 2 weeks for developing.

✔ Shipping address:
• Please make sure your address is correct during the checkout. We will send your package to this address.

✔ Terms & Delivery time:
• Shipping usually takes about 1-3 weeks.
Please note, transit time may vary depending on your location and customs processing, so I can’t guarantee the exact arrival time.
Here are approximate terms of shipping:
- USA: 1,5 - 2,5 weeks
- Canada: 2-3 weeks
- Australia: 2-3 weeks (sometimes longer, depending on work of Australian custom)
- Europe: 1-2 weeks
- Rest of World: 2-3 weeks

✔ Shipping method:
• All packages are sent via international registered airmail from Kiev, Ukraine.
It includes tracking number (it will be sent in e-mail notification). Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as USA, Germany, UK, France, Italy and Australian post. So I can track your package only while it's in Ukraine.

• Express shipping via EMS is available upon request. Please contact me if you need it before placing an order, so we can adjust shipping prices.
Shipping charges for EMS is $45 for any amount of items and destination country. Delivery time: 4-7 business days.

✔ Custom Fees and Duties
• Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.

✔ Packaging:
The shipping cost has covered packing materials - carton, bubble bags. All the orders are packaged very carefully, rigid, between sturdy layers of cardboard or boxed.